Never miss
another patient.
Turn missed calls into booked appointments.
Your receptionist stays exactly where they belong, at the heart of your practice.
Every call your team cannot answer is a patient quietly turning to your competitors. Unlike outdated voicemail where people rarely leave details, Libby acts as the ultimate safety net when lines are busy, your receptionist is unavailable, or the practice is closed. She answers the call, secures the patient details, and passes them straight to your team.
25%
Missed at peak
UK dental practices miss around 25% of calls during peak hours, lunch breaks, and weekends.
60%
Never call back
Most callers who don't reach a person don't try again. They've already moved on, and the enquiry is gone before you even know it existed.
∞
Zero missed. Zero lost.
Every patient who calls is answered instantly, so they have no reason to look elsewhere. Libby can handle multiple calls at the same time, so no new caller ever goes unanswered.
While your team delivers exceptional care, your premium enquiries may hang up
£60
checkRoutine hygiene booking
A standard appointment, handled smoothly by your front desk during practice hours.
£5,000+
closePremium treatment enquiry
A high-value caller reaches voicemail while your receptionist is busy. They hang up, call the next practice on Google, and book there instead. Every unanswered call is an opportunity handed to a competitor.
The busier your practice, the more calls you lose. The smaller your practice, the more every single call matters. Either way, Libby is built for exactly that moment: your safety net, and your quiet growth engine.
Two modes, one quiet promise: no patient ever reaches voicemail
Libby is not a replacement for your front desk, she is the safety net behind it. Your reception always answers first. Libby only steps in for the moments they can't.
When the desk is occupied
Your reception takes every call they can. But when the phone keeps ringing (they're checking in a patient, on a well-earned break, or just stepped away for a moment), Libby gently picks up after a short delay you set.
First priority always belongs to your team. Libby is the quiet hand behind them.
When the lights are out
Evenings, weekends, lunch hours, public holidays, the moments your competitors leave patients hanging. Libby answers instantly in a calm British voice and gathers every detail your team needs to call back first thing.
No hold. No queue. No voicemail. Just a real voice, every time.
Going away? Holiday mode.
Bank holidays, annual leave, training days, or any planned closure. Set a return date in your dashboard and Libby tells every caller when you're back, capturing every enquiry while you're away. You return to a ready list, not a backlog.
Full human control
As Libby speaks with a caller, you can watch the live transcript on your dashboard, word by word, in real time! The moment it's someone you'd rather handle yourself, one tap on "Take Control" hands the call to your team and Libby steps aside.
Live in minutes, not months
You keep your existing practice number. No IT, no software, no integration project. From sign-up to your first answered call in minutes.
Libby keeps your phone line running non-stop, the safety net that keeps new patients reaching you even when reception can't pick up.
Why AI triage beats a traditional answering service
Most services just take a name and number. Libby performs a smart triage that changes the patient's mindset before your team calls back.
The "treatment has started" feeling
When Libby asks relevant clinical questions, the patient feels their care has already begun. A bond with your practice is formed before anyone has picked up the phone.
The trust factor
Once a patient shares their symptoms and details, they are psychologically checked in. They stop searching because they have already started the journey with you.
Instant gratification
No hold music. No "we'll call you back." Just an immediate, professional interaction that signals your practice takes patient care seriously from the first second.
Beside your systems, not inside them
Libby is built as a safe, separate layer. By design, she has no access to your practice management software, your diary, or your patient records.
No diary mistakes
Libby never writes to your diary. No risk of double-bookings, no AI reshuffling clinicians' schedules, no automated changes to anything that affects patient care.
Your patient data stays yours
No access to Dentally, SOE, or any clinical system. Libby works in isolation, collecting only what your team needs for the callback. Nothing more.
A clean summary, in seconds
Every call ends with a structured summary in your dashboard. Caller, reason, urgency, ready for your team to act on. Full call details stay safely on file too, available whenever you need them.
UK regulatory standards
UK GDPR & DPA 2018
Built to UK data protection law from day one. A Data Processing Agreement (DPA) is available to every practice on request.
Strong encryption
All call data is encrypted as it moves and as it is stored, on secure UK servers under UK law.
Audit-ready records
Audit-ready records and clear retention policies that slot into your CQC evidence. Libby supports your practice's CQC obligations.
Automatic data deletion
All call summaries and supporting data are automatically deleted from our servers 30 days after each call.
ICO registered
Registered with the UK Information Commissioner's Office (ICO) as a data controller, registration number ZC159414.
she handles it. you own it. easily.
You set what she says about your practice: your hours, your address and directions, your prices, your promises, your standards, and any way you're used to working with your patients. Libby follows it exactly. Easily change anything any time in your dashboard, in seconds, with one click. No IT, no waiting, no calls to support.
Two plans: Growth and Scale
One feature set and two monthly allowances, each a fraction of the revenue leak the calculator above measured.
The Growth Plan
350 minutes, for single practices.
Includes a 7-day free trial, up to 60 minutes
One-time setup £249 free until 30 June
- checkActivates after a short delay you choose, so your own team always answers first
- checkCover for after-hours, weekends, lunch breaks and busy-hour overflow
- checkFull patient triage on every call she answers
- checkAutomatically identifies NHS or private enquiries, so your team calls back ready
- checkA clear summary and full transcript after every call
- checkReal-time triage reports sent straight to your email
- checkEmergency, VIP and high-value enquiry recognition
- checkOne-click "Take Control" to pull a live call back to your team
- checkWorks with your existing number and any practice software
- checkUK GDPR compliant, hosted in a UK data centre
- personPersonal support included, direct access to your account manager
No credit card required
Personal support included
Frequently asked questions
Everything you need to know about the Libby service.
About Libby
Will my patients know they're speaking to an AI?expand_more
Libby sounds completely natural, with a warm British voice, but she is always honest about what she is: she introduces herself as an AI receptionist at the start of every call. Signing up is completely free and needs no credit card, so the best way to judge her is to register and hear her for yourself.
How does Libby handle dental emergencies?expand_more
Urgent cases follow the clear rules you choose when you start. These calls are marked for your team to check immediately. She never gives medical advice.
What exactly does my team receive after a call?expand_more
Each completed call generates a structured email summary with caller name, phone number, symptoms, and enquiry type. Your team can return the call with full context already in hand.
Is Libby suitable for solo practitioners or smaller clinics?expand_more
Yes, especially. Small teams suffer the most from missed calls. Libby covers the line while you are treating a patient, on a lunch break, or away from the desk, so no opportunity slips through.
Setup, pricing & control
What happens after my 7-day trial?expand_more
You choose one of the two monthly plans shown above, Growth or Scale. There is no automatic charge, so you decide whether to continue.
What if I exceed my plan's monthly minutes?expand_more
You'll get two warnings as you approach your limit, so there are no surprises. From there you can upgrade to the larger plan (we credit what you've already paid, so you never pay twice) or simply pay £1.10 per extra minute until your plan resets after 30 days.
Can we keep our existing practice phone number?expand_more
Yes, that's the whole point of Libby. Your patients keep calling your usual practice number, exactly as before. Libby's own number stays behind the scenes, never published and never seen by callers. One short call to your phone provider sets up the forwarding for when lines are busy or the practice is closed.
Is it GDPR compliant, and where is our data stored?expand_more
Yes, fully. Libby is built to strict UK privacy laws. All call data is kept safely on secure, encrypted UK servers. A data agreement is available to every practice on request.
Plug the hidden revenue leak in your practice
Sleep tonight knowing every new enquiry was heard.
Start 7-day free trialarrow_forwardNo credit card required
Personal support included